No. We do not have customer accounts. You order as a guest, enter your details once and receive the confirmation by email. We do not create a profile and do not store payment details.

You add the items to the cart and submit the order. You then immediately receive a confirmation by email with the order number, the amount and our bank details. As soon as the payment has arrived in the account, we pack and ship.

Sold exclusively to persons aged 18 or over for use in laboratory, educational and research settings. By placing an order you confirm this. We do not process orders where a different use is evidently intended.

Yes, as long as the shipment has not been handed over. Write to us with your order number. If money has already been received and you cancel, we transfer the full amount back to the account it came from.

First check your spam folder. If nothing arrives there, the email address was probably incorrect. Contact us with your name and the approximate time of the order, and we will find the order and send the confirmation again.

Prepayment by SEPA bank transfer. The bank details are in the order confirmation. Payment by crypto is in preparation and will be added as soon as it is available. We do not offer credit card, PayPal, direct debit or purchase on account.

Only your order number, exactly as it appears in the confirmation. Without it, the payment remains unprocessed until we can assign it manually.

Seven calendar days from the order date. If no payment arrives by then, the order is cancelled and the goods are released again. You can place a new order at any time afterwards.

SEPA transfers usually take one to two banking days. As soon as the amount has been credited, you receive a payment confirmation by email — at that point the order goes into shipping.

Yes. Every invoice states 19% German VAT (Umsatzsteuer) separately. It is sent as a PDF by email and is not additionally enclosed with the shipment in paper form. For intra-community supplies to businesses with a valid VAT identification number (USt-IdNr.), contact us before ordering.

Usually on the next working day after payment is received. We do not ship at weekends or on public holidays.

Within Germany usually one to three working days from handover to the shipping service provider, within the EU three to seven working days. You receive the tracking number by email as soon as the parcel is on its way.

We ship to Germany and to EU countries where delivery is permitted. We do not ship outside the EU; we do not process orders with a delivery address in a third country. The person placing the order is responsible for compliance with the regulations in the destination country — please check this before ordering.

Neutrally and without any indication of the contents; there is no product designation on the box. Lyophilisates are shipped dry and protected from light and impact. They are stable at ambient temperature over the shipping period, which is why we ship without a cold chain and keep transit times short.

Contact us without delay, at the latest within seven days of receipt, with your order number and photos of the box and the contents. We will clarify the case and either send a replacement or issue a refund. Please keep the packaging until the case is closed.

The batch number and the test date are recorded. It is not linked on the product page, and it is not enclosed with the delivery.

As analytical peak area in percent, based on the method used for the batch.

We describe the substance class, the receptor target and the research field in which a compound is investigated preclinically. We do not state dosages, application protocols or claims about effects in humans or animals, not even on request.

On our premises the lyophilisates are stored dry, dark and refrigerated. The intended storage conditions are stated on the label and in the item details; they continue to apply in the laboratory after receipt. No refrigeration is needed for transport — lyophilisates are stable at ambient temperature over the shipping period.

Only released batches that are physically in stock can be ordered. Items with the status “in preparation” are shown in advance but cannot be ordered — you can sign up to be notified about them. We do not accept pre-orders or deposits.

Exclusively for laboratory and research purposes. Sold exclusively to persons aged 18 or over for use in laboratory, educational and research settings. Not for human or animal consumption, not as a medicinal product, food, food supplement or cosmetic. There is no approval for diagnostic or therapeutic purposes.

No. We do not give any application, dosage or preparation recommendations and do not answer such enquiries — not even informally. For health-related questions, a doctor is the right point of contact.

As a consumer you generally have a 14-day right of withdrawal (Widerrufsrecht) from receipt of the goods; the details are set out in the withdrawal policy (Widerrufsbelehrung). In the case of sealed vials, the right of withdrawal lapses once the seal has been removed after delivery (§ 312g (2) no. 3 BGB, for reasons of health protection and hygiene).

KILUK Peptides, [ENTER BUSINESS ADDRESS]. Sole proprietorship under standard taxation; 19% VAT (Umsatzsteuer) is stated on every invoice. Full details are in the legal notice (Impressum).

We collect only what is necessary for the order, the invoice and shipping, and of that we pass on only the shipping data to the shipping service provider. Since there are no customer accounts, no user profiles are created. Details are in the privacy policy (Datenschutzerklärung).